Support

We answer every message, usually within two business days.

The camera is black

Mira needs camera access to show you wearing the piece. Open Settings → Mira → Camera and switch it on, then reopen the app. If it's already on, force-quit Mira and launch it again — iOS occasionally hands the camera to the last app that asked for it.

The mirror stalls or drops out

Live try-on streams video both ways, so it wants a steady connection. On a weak network the session ends itself rather than showing you something wrong. Minutes you didn't use on an interrupted session go back to your balance automatically — if the number looks wrong afterwards, tell us and we'll correct it by hand.

A product link didn't work

Mira reads the garment photo off the page you paste. Some retailers build their pages in the browser, so there is nothing in the page to read, and some block us outright. If a link fails, the fastest fix is a photo of the piece from your camera roll. Send us the link too — that's how the list of stores that work gets longer.

Minutes, plans and refunds

A look costs about three seconds. The mirror runs in real time, charged up front for the session and refunded for whatever you don't use. Minute packs never expire; a Mira Pro plan refills your minutes every month.

Manage or cancel a plan in Settings → Apple Account → Subscriptions — cancelling in the app alone doesn't stop billing. Refunds are handled by Apple, not by us: reportaproblem.apple.com. If your balance looks wrong after a purchase, email us and we'll fix it.

Restoring a purchase on a new phone

Tap Restore on the plan screen while signed in with the same Apple Account. Minute packs are tied to the device that bought them — if a balance doesn't follow you across, write to us with both devices to hand and we'll move it.

Deleting your data

Deleting the app removes every look, every saved fit and your sign-in, because all of that lives on the phone. The only thing we hold is a minute balance against a hashed device id — email us from the phone in question and we'll clear it.

Terms of Use

Last updated 27 August 2026

These terms are the agreement between you and Itamar Stollman ("Mira", "we", "us") for the Mira iPhone app and everything it connects to. Installing or using Mira means you accept them. If you don't, don't use the app.

1. Who can use Mira

You must be at least 13 years old, and old enough where you live to agree to a contract on your own. If you're between 13 and the age of majority, a parent or guardian has to read these terms and agree on your behalf. You also confirm you're not located in a country subject to a U.S. embargo and not on any government list of prohibited or restricted parties.

2. What Mira does

Mira renders an image of you wearing a garment, either as a still look or as a live mirror, using generative models. You can pick a piece from the catalogue or paste a link to one at a retailer, in which case our server opens that page and reads the garment photo from it.

We grant you a personal, non-exclusive, non-transferable, revocable licence to use Mira on Apple devices you own or control, as permitted by the App Store Terms of Service. You may not copy, resell, sublicense, reverse engineer, decompile, or attempt to extract the source code or models behind it, except where that restriction is void by law.

3. What the renders are, and are not

Every image Mira produces is a generated approximation. Fabric, drape, colour, proportion and fit will differ from the real garment, sometimes substantially. Mira is a way to picture something, not a measurement, a fitting, or advice about whether an item will fit or suit you. Use your own judgement — and the retailer's size guide and return policy — before you buy anything.

Generated output is probabilistic. Two runs of the same request can differ, and neither is guaranteed to be accurate, appropriate or free of artefacts. We don't warrant that any particular result is achievable.

4. Your images and your content

Whatever you put into Mira — camera frames, photos, links — stays yours. We claim no ownership of it and no right to use it for anything beyond running the service for you.

You grant us, and the processors named in the Privacy section, a limited licence to transmit, process and display your images strictly for the purpose of producing your try-on, for as long as that takes. Camera frames are processed live and are not recorded or retained by us. Saved looks live on your device.

You promise that you have the right to every image you use, that any person shown in one has consented, and that you will not upload images of anyone under 13. You will not use Mira to depict another identifiable person without their permission.

What you may not do

• Create sexual, defamatory, harassing, hateful, deceptive or otherwise unlawful imagery, or anything designed to make someone appear to have done or worn something they did not.
• Pass a generated image off as a real photograph in a way meant to mislead.
• Interfere with the service — automate or script access, scrape it, hammer it, work around minute charges or rate limits, or probe it for vulnerabilities.
• Use Mira to build or train a competing model or dataset.
• Break any law, or any retailer's terms, in the course of using it.

We can suspend or end your access if you do any of this, without notice where the conduct is serious.

5. Minutes, plans and payment

Time on Mira is measured in minutes of compute. New devices get a small amount free. Beyond that, minutes come from a Mira Pro plan or from a one-off pack.

Auto-renewal. Mira Pro renews automatically at the end of each period unless you cancel at least 24 hours before it ends. Your Apple Account is charged for renewal within 24 hours of the period ending. Manage or cancel in Settings → Apple Account → Subscriptions. If you're on a free trial, any unused part of it is forfeited when you buy a plan. Prices are those shown in the App Store for your region and may change with notice.

Minutes are not money. They have no cash value, are not property, are not transferable, and cannot be exchanged for anything outside Mira. Packs don't expire while your device keeps its balance; plan minutes refill each period and don't carry over. Minutes charged for a session that fails or is interrupted are returned to your balance. We may adjust what an action costs; if a change makes something materially more expensive, the app will say so before you spend.

Refunds are Apple's to make, under the App Store terms — we cannot issue them. Except where the law requires otherwise, purchases are final and minutes already spent are not refundable.

6. Retailers and product links

Mira is not a shop. We don't sell, stock, ship or warrant any garment, and we have no affiliation with the retailers whose pages you paste unless we say so. Prices, availability, sizing, returns and the accuracy of any product page are entirely theirs. Any purchase you make is a contract between you and that retailer.

7. Availability and changes

We may change, suspend or discontinue any part of Mira, including features, catalogue pieces, and the price of minutes. We aim to keep the service running but do not promise it will be uninterrupted or error-free — it depends on your network, on Apple, and on third-party model providers.

8. Ending it

You can stop at any time by deleting the app; cancel any plan through the App Store first, or it keeps billing. We may suspend or terminate your access if you breach these terms, if we're required to by law, or if we discontinue the service. If we discontinue Mira entirely, we'll give reasonable notice and, where a plan is prepaid, a pro-rata refund through Apple where that's possible.

9. Disclaimers

Mira is provided "as is" and "as available". To the fullest extent the law allows, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, accuracy and non-infringement. We do not warrant that output will be accurate, that the service will meet your requirements, or that defects will be corrected. Some jurisdictions don't allow these exclusions, in which case they apply to you only as far as the law permits.

10. Limitation of liability

To the fullest extent the law allows, we are not liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, lost data, or the cost of substitute services, arising out of or relating to your use of Mira — even if we were told such damages were possible. Our total liability for all claims is capped at the greater of the amount you paid us in the twelve months before the claim, or US$50.

Nothing here limits liability that cannot be limited by law, including for death or personal injury caused by negligence, or for fraud.

11. Indemnity

You'll indemnify and hold us harmless from claims, damages and reasonable legal costs arising from your use of Mira, from content you put into it, or from your breach of these terms or of anyone's rights.

12. Apple

These terms are between you and us, not Apple, and Apple is not responsible for Mira or its content. Apple has no obligation to provide any maintenance or support for Mira. If Mira fails to conform to any applicable warranty, you may notify Apple and Apple will refund the purchase price; to the maximum extent permitted by law, Apple has no other warranty obligation with respect to Mira. We, not Apple, are responsible for addressing any claim relating to Mira, including product liability claims, any claim that Mira fails to conform to a legal requirement, and claims arising under consumer protection or similar legislation, as well as any third-party claim that Mira infringes intellectual property rights. You must comply with any applicable third-party terms when using Mira. Apple and its subsidiaries are third-party beneficiaries of these terms and may enforce them against you.

13. Our brand and our code

Mira, the Mira mark and everything in the app that isn't yours belongs to us or our licensors. Nothing in these terms transfers any of it to you. Feedback you send us we may use freely and without obligation.

14. Governing law

These terms are governed by the laws of Israel, without regard to its conflict-of-laws rules, and the courts of Jerusalem, Israel have exclusive jurisdiction — except that if you are a consumer, you keep the benefit of any mandatory protections and any right to bring proceedings in the courts of the country where you live.

15. Changes to these terms

We may update these terms. If a change materially affects your rights, we'll tell you in the app before it takes effect, and continuing to use Mira after that means you accept it. The date at the top is always the current version.

16. Odds and ends

If a provision is found unenforceable, the rest stays in force. Not enforcing something isn't a waiver of it. You may not assign these terms; we may, on notice, as part of a merger or sale. These terms, with the Privacy section below, are the whole agreement between us about Mira.

Contact

support@getmiratryon.com

Privacy

Last updated 27 August 2026

Mira is a try-on mirror. It works best when it knows as little about you as possible, so it's built that way: no account is required to try something on, and your face never gets written down. Here is everything, in plain terms.

What stays on your iPhone

• Your looks. Every saved look — the image and the piece it was — is stored in Mira's own folder on the device. We never receive them. They leave only if you save one to your camera roll or share it yourself.
• Your email, if you sign in. Signing in is local today: the address is kept on the device and is not sent to our servers. Sign in with Apple's private relay works the same way.
• Your sizes and favourites. On the device, nowhere else.

What leaves the phone

• Camera video, while the mirror is running. Live try-on is rendered by Decart, so frames are streamed to them for as long as the session lasts. Mira does not record, keep or store that video, and neither the video nor a still of it is written to our servers.
• Product links you paste. These go to Mira's server, which opens the page and reads the garment photo. That photo is held in memory for thirty minutes so you can try it on, then dropped.
• A hashed device id. Your minute balance has to hang on something. The app sends iOS's per-vendor device identifier, and our server hashes it (SHA-256) the moment it arrives. What gets written down is that hash and a number. The identifier itself is never stored, and the hash can't be turned back into it.
• Photos. Mira only ever asks to add to your library, when you save a look. It cannot read what's already there.

Why we're allowed to

Where the GDPR or similar law applies: we process camera frames and product links to perform the contract you entered into by using Mira; we keep a hashed device id and a balance on the same basis; and we use analytics on the basis of legitimate interests in knowing whether the app works. You can object to the last one by writing to us.

How long we keep it

• Camera frames — not retained; they exist only for the duration of the session.
• Scraped garment photos — thirty minutes.
• Hashed device id and balance — until you ask us to clear it, or the balance has been untouched for two years.
• Analytics — per Google's Firebase retention settings, currently up to 14 months.

Who else is involved

• Decart renders the try-on. Camera frames pass through them.
• Google Firebase holds the minute balances, and Firebase Analytics reports app usage — screens opened, sessions, crashes — against a Google-generated app instance id, not against your name or email.
• Apple handles every purchase. We never see a card number.

These providers operate in the United States and elsewhere, so your data may be processed outside your country under standard contractual clauses or an equivalent transfer mechanism.

What we don't do

We don't sell or rent your data, and we don't share it for cross-context behavioural advertising. There are no advertising SDKs in Mira and no third-party trackers beyond the analytics named above. We don't build a profile of you, and we don't need to know who you are for the app to work.

Your rights and your choices

• Turn the camera off any time in Settings → Mira → Camera. The catalogue and your saved looks still work.
• Delete a look in the app, or delete the app to remove all of it at once.
• Ask us to clear your minute balance, or to tell you what we hold against your device — write from the device it belongs to.
• Depending on where you live, you may have rights to access, correct, delete, port or restrict your data, and to complain to your data protection authority. Ask us and we'll act within 30 days, free of charge.

Children

Mira isn't directed at children under 13 and we don't knowingly collect anything from them. If you believe a child has used the app, write to us and we'll clear the record.

Changes

If this policy changes in a way that affects what we collect, the app will say so before the change applies. The date at the top always reflects the current version.

Contact

support@getmiratryon.com